You are the best & this will be reflected in my Angie's List rating. Please forward this to your manager & tell him or her I am happy to sing your praises if they need a phone call. I have worked in customer care for many years & know excellent service when I see it.
Great staff, very friendly and prompt
Called in the morning and technician here the same day. Hector was professional and efficient. Fixed my microwave, left everything cleaned up and charged a reasonable price. Would definitely use this company again.
Arturo V. was very professional & helpful!!! I would strongly recommend him to friends & family that own Viking appliances.
Good communication and qualified service tech
Arturo V is extremely knowledgable, friendly, professional, and helpful. He's really an asset to your company, for which this was my first occasion using.
Courteous and informative phone call to set up appointment. Immediate receipt of e-mail confirmation and photo of serviceman. We were kept abreast of possible late arrival but Rick did arrive within the assigned time slot. He was businesslike and knowledgable. And my dryer works well today!!
Service was excellent and your service technician was outstanding.
Very prompt and friendly service
Ricky installed my washer and dryer, but he did so much more. When the new dryer was sensing that my dryer vent was clogged and came back (on his own time) for no charge. In addition he made recommendations that were from obvious knowledge and experience.
The office staff had him back to my house quickly, and they called 20 minutes before he would arrive. The price was in line with all the other service repair centers - even with the house call / diagnostic charge of $80. This was applied to the cost of the repair. In the end, the experience, knowledge, and service was worth the price. I feel like the price and service were excellent.
I will use your company again!
Service was extremely prompt, the technician took his time to properly diagnose the problem, and I was very happy! I will use your company again!
Ricardo did a very nice job, thanks!
give him 5 stars
Rick was very efficient and had to work under a time constraint since I had to leave my house by 5:00 for an MD Appointment and he did not arrive until 4:00. Please give him 5 stars!
What a gentleman!
I must say Dave was the best. He showed me a few things on the Blue Star, like where the gas shut off valve was and even assisted me with getting up from the floor. What a gentleman! AAA Appliance is my new best friend and I have your phone number in my cell. I just can't say enough on how pleased I am that the Blue Star manufacturer recommended you. Thank you.
polite, helpful and professional
The serviceman was polite and helpful and professional. I like the photo in advance.
attentive and always on time
I really appreciate your company for accommodating me even though I live outside your service area. Scott and Arturo have been extremely professional, courteous, and most importantly competent, in servicing my appliances. The office is attentive and the calls are always on time. Thanks so much!
Scott figured out the problem with my dishwasher. Fixed it and charged a fair amount.
Good reliable service at fair price
Love Arturo and your company. Good reliable service at fair price
top notch service
Top notch service. Technician was very knowledgeable about how to fix the problem and how to avoid future problems. I would definitely use this company again.
saved us nearly $500
We are most grateful to our repairman - Arturo, who suggested we not install all the parts ordered for our refrigerator until which time we could see if the initial fix was sufficient - and it was indeed. His suggestion saved us nearly $500. You guys are the best!
broken the stereotype
We are usually skeptical of the appliance repair industry! Having said that, AAA has broken the stereotype. We were fortunate enough to get Arturo assigned to our Uline ice maker. He was punctual, professional and knowledgeable. He generously took his time to explain why it quit working and how to keep it from happening with our other appliances. However, should any other appliance break on us, we will call AAA - and ask for Arturo
neat, professional,courteous and good work.
Scott did a fine job
Scott did a fine job. Was courteous, aware of carpeting and carried himself i a professional manner. He's a good representation of your company:)
fix my dishwasher
I just had Ricky Ricardo fix my dishwasher. He was the Best!! Very honest, professional and took the call to come after his last call of the day. I appreciate the quick service and will always call AAA for all my appliance repairs.
Thank you again for bailing us out of a crisis situation
On behalf of Northminster Presbyterian Church, we want to thank you for your fast and unscheduled response to our need for your company's help with our problem. We realize that James came after the normal service hours and committed some of his valuable personal time to resolve our ice maker problem.
That is a real commitment of service to your customers which goes far and above many businesses attitude to their customers and we truly appreciate it.
Thank you again for bailing us out of a crisis situation.
love send picture of technician
I love that for safety you send a picture of the technician.
Competent, friendly and timely service
The Technician was honest, looked up parts on the spot. I like how the company Emails a picture of who to expect at the door as a bonus.
courteous and thorough
The appointment was easy to make and followed up with an email along with a picture of the Tech who was coming. Got a call when he was on his way. Tech was courteous and thorough.
The tech was knowledgeable and the company is very professional.
We have a difficult appliance to service and you did it well.
I requested Scott to return and fix the oven again. New problem and there was no problem to resend him. I thought that was awesome.
Scott was excellent!!!!!!! He represents the company so well. Because of him and his service I would recommend the company.
pleased with the whole service experience
Scott made the service call today for my dryer….he was great. I was also impressed with the confirmation appointment email with the photo of the tech; that’s pretty cool. I was really pleased with the whole service experience at your company.
one to call
If you need appliance repair service, AAA is the one to call. Arturo has been to our space a couple of times and he's always very friendly and attentive. He's just a very good person. They replaced a compressor on one of our refrigerators and we recently set up yearly maintenance check-ups with them. Natalie is also fantastic as scheduling. As a person who deals with businesses all the time, customer service is always very important and I do believe that's one of the highlights that keeps me with AAA Appliance Service Center. I'd definitely recommend them.
Appreciated Scott's honest feedback about my dishwasher. thorough and professional.
American Home Shield Review
The tech you sent was great! Knowledgeable, professional and personable
best at what he does
Scott is amazing- the best at what he does.
friendly and efficient
Came out promptly, ordered part and back out in 3 days - oven fixed. Technician was friendly and efficient.
long term repair
James is a very knowledgeable tech, he takes great concern to do a long term repair and to be considerate of the environment around.
On time - Knew oven, able to recommend & solve problem
easy to schedule
Easy to schedule, tech had expertise with problem
thorough & polite
Technician was thorough & polite. Even called the manufacturer to identify if replacement parts were available.
Technician was fabulous. Knowledgeable and service oriented. I was clear I could trust him to do the best job efficiently
We'll call you!
Found out about your company through the warranty service. Hope not to have another appliance repair need, but when we do, we'll call you!
authorized on all the appliances I own
I see from your website that you are authorized on all the appliances I own. And after the service call today your organization is the only one I will use moving forward. I have been disappointed with others I have used in the past.
professionalism and courteous
The professionalism and courteous behavior of both the technician and the person on the telephone were excellent.
taught me things
On time service, very knowledgeable, taught me things about my oven that I didn't know.
Great service overall
Great service overall; arrived within promised window; fixed problem and left work area in good condition.
Your appliance service company had us amazed, mainly due to really bad experiences in the past. We had placed a service request online when we received a call back to schedule an appointment. Your service guy was prompt and even called 20-30 prior to coming out, and when he arrived he covered his boots to protect our wooden floors and placed protective covering on the floor by the Sub Zero refrigerator and worked very neatly, quickly and communicated the findings very clearly, and from start to finish had a new part and job done in 1 hr... We would highly recondite this company!
customer service is great
The customer service is great! Tech very detailed in explaining what was wrong, how it will be fixed and willing to answer your questions even when repair is complete.
Everyone was very friendly and professional. Once our critical part was sent by Dacor, the installation was done in a timely manner.
love the emails
I was very happy with Arturo. Overall I would highly refer your company for service an strong communication skills and love the emails, the people are wonderful thank you team for fixing our oven before the holidays!!!!
You were available and I could speak to someone on the phone about the problem. The timing was great. I would recommend you to anyone. Most important I could speak to a person and not just put things on the computer.
definitely recommend you
I just picked from computer and was very satisfied with the service and person on phone was knowledgeable and very polite. Everyone was very polite. I would definitely recommend you.
Thanks for taking care of this for me. I really appreciate your assistance. This was the first time we used AAA; it was a great experience. We will be using AAA for our future appliance repairs.
Ricky was superb! He knew exactly what he was doing, he spent time with me and I am very satisfied. This was the first time using you and I have used other servicers before, and I can tell the difference. He was willing to talk with me which I really appreciated.
I have NEVER met such a kind, thorough, hardworking, gracious repairman and I am very impressed.
appreciate your honesty
We so appreciate your honesty and honoring your 1 year warranty agreement. Thank you!
very nice & helpful
My fridge died abut 2 weeks ago, I called to get a time/cost estimate from AAA and the woman on the phone was very nice and helpful. The repair guy came in the time frame they gave me, explained what was going on, fixed my fridge and cleaned up! No complaints, they did a great job and I would call them again.
All in all - I was very happy with the service and prompt communication/follow-up I received from this company. I even asked if they serviced home A/C units! I would recommend this company to anyone needing appliance service!
professional & reasonably priced
Professional and reasonably priced. Service tech was clearly competent -- quickly diagnosed the problem. He was also timely, polite, and did the repair neatly.
We have done a lot of work on our new home ourselves and have had a small bit of work done by tradesmen outside our family. It's been hit or miss, 50/50, whether it was a professional job. AAA Appliance was top notch! They were true to their quote, on time and made the stove work. The quality of work was high and they know their stuff. We have another vintage stove to hook up after our house is put back together. I wouldn't call anyone else!
above and beyond
It was chosen for me by the apartment managers, the repairman was very professional, and went above and beyond his listed duties to assist me with my needs on hand that weren't even on his list!
quick response time
Quick response time; knowledgeable technician, reasonable pricing. Mike G. is superb!
helping us solve our problem
Thank you Ricardo for helping us solve our problem. you were polite and knowledgeable and courteous. We will keep your business in mind for our next need!
You have great customer service, knowledgeable technicians, prompt, and reasonable pricing.
in very good hands
Brandon was knowledgeable, helpful, and I was assisted very quickly. It was very easy to deal with all of you, and I appreciated being given the call 30 minutes before arrival. I have never been taken care of so promptly and courteously. Thank you. I felt I was in very good hands.
smooth & painless
Setting up the appointment was smooth & painless; and my tenant loved how the service & explanation-of-service was performed. By the way, The service was done, excellently, for my tenant.
unit fixed fast
VERY HAPPY with Ricky. He was great, knew what he was doing and got the parts & unit fixed fast. Also called Nicor and let them know about your service, how happy with the company and Ricky.
got the parts same day!
Ricky was GREAT. I am please with the company. Ricky was very knowledgeable, and grateful that he got the parts same day!
Repair technician Ricardo was prompt, efficient, hardworking and thorough. Fixed the leak quickly and was very professional. Great service!
will always use
James was excellent and will always use him for our service.
St. Joseph Parish
I was very pleased with the service and my technician was efficient and friendly. Thank you!
Scott did a great job as always :-)
keep up the good work
Your service team is awesome, keep up the good work you guys provide to Bluestar!
very professional, knowledgeable and pleasant
We called AAA Appliance because of a burning odor the dishwasher had when running. Dave arrived during the time slot scheduled and was very professional, knowledgeable and pleasant. I had many questions about the dishwasher in general and he patiently answered them. He did a thorough inspection of what could possibly cause the odor, including inspecting the panel and testing the circuit board. Two wires were found to been fused together due to an incorrectly sized part when installed. Dave replaced the wire ends and caps, ran the machine to test it and it’s fixed! He also gave us a quote for possibly replacing two motors in the future, in the remote chance they may fail due to wiring issue. (They are currently working just fine.) I will definitely call AAA for future appliance repairs and have already recommended them to friends and family. It’s good to know there are still companies that feel it’s important to have friendly, professional employees. Thank you, Dave!
Southbend oven... GREAT
"Southbend Oven is working GREAT and everything was GREAT as well ."
Frigidaire Oven is working great and was pleasantly surprised to finally find a company that provided great service.
"Maytag Refrigerator is working GREAT and Al is a great technician."
very positive experience
Miele Dishwasher is working great after repair and had a very positive experience.